Frequently asked questions

Can't remember your password?
If, for any reason, you are unable to remember your password just go to the Sign In page then click on "Forgot Your Password?". Enter your email address associated with your account, then click "submit" to have your password emailed to you. If you have any difficulties, call us on 01481 701351

Why have I not received my order?
Artboxdirect aims to process and dispatch your order within 48 hours, using 1st Class Royal Mail. Small items are sent by 1st Class Letter Post while larger items (usually over 2kgs) are sent Parcel Post. Most products are usually delivered in 3-5 working days. However, during busy periods delivery can take up to 10 working days. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.

What do I do when I have ordered the wrong item?
Please call us on 01481 701351 within 2 hours of placing your order, otherwise the goods will be processed and posted within the next 24 hours. Please return the item unopened to the address below. Once we receive the item we will be able to refund your card.

Why have have I received duplicates in my order?
Please return the duplicated item unopened to the address below via recorded delivery. As soon as we receive the item we will refund your card and refund your postage. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.

What happens if my goods have been damaged in transit?
Please notify us by phone, fax or e-mail within three days of receipt of any items damaged in transit. The items should be returned to the address below via recorded delivery including the invoice and a small note explaining how it was received. As soon as we receive the item we will refund your postage costs and either refund your card or send a replacement. We apologise for the inconvenience.

What do I do if my goods are faulty?
Please return the item to the address below via recorded delivery including the invoice and a small note explaining the fault. Faulty goods should be returned within 28 days. As soon as we receive the item and it has been referred to the manufacturer we will refund your postage and either refund your card or send a replacement. We apologise for the inconvenience.

Our address is, Artboxdirect, 23/25 The Pollet, St Peter Port, Guernsey, GY1 1WQ.